Delivery Information

Coronavirus Schedule Updates

We are a hand-made chocolate company, so whilst we take many precautions to keep a sanitary and clean environment, and wear face coverings whenever making, handling or packing our chocolates we do work in close contact with the chocolate. Most products will have been made and packaged at least 2 days before delivery to you. Our chocolates will keep for a little while, so if you are worried, feel free to leave them aside for a few days to ensure even lower risks levels when opening the packages and consuming.

**PLEASE NOTE** During hot temperatures in the summer months, there may be some extra delays on posting out chocolates, to make sure they arrive in perfect condition. If you would like us to post to you regardless, then please let us know when ordering, but we won't cover any damage for melted products on this basis.

Opening Hours

Mon, Tues, Thurs, Fri, Sat: 10-5pm.

Wed & Sun​: CLOSED

Free Click & Collect Service available during out shop opening hours.

Local Cycle deliveries

We are offering regular cycle or walking deliveries around the vicinity of the shop.

Ideal for those purchasing gifts for delivery to this area, or for anybody who is shielding and

unable to come to the store. Cycle delivery area within the purple line on the map.

£1.50 standard charge with *FREE delivery for orders over £15*

NEW cycle & zero emission van deliveries around Bristol:

BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9 1, BS9 3, BS9 4, BS10 5, BS13 7, BS14 9, BS16 2, BS16 3, BS16 4, BS16, 5

We have partnered with a local cycle & zero emissions delivery company to offer new green delivery options around the Bristol area. These will be dispatched within a 2-5 days. Please keep an eye on your emails for a dispatch notification on the day of delivery. If you are worried that you may be out, please let us know a safe place to leave the parcel.



UK wide Royal Mail deliveries

Dispatched within 1-3 days, and sent through first class post. Please be aware that parcels are taking slightly longer to arrive than normal at the moment. 



Our Normal delivery schedule (not active at the moment)

Every effort is made to process and dispatch all items ordered within 1-2 days of ordering.

Should there be any reason that may cause this to change, you will be notified as soon as possible.


Your items will be dispatched according to the delivery schedule selected and paid for. We can currently only deliver to UK Mainland addresses.

Free Collection Service

Free collection is available, and can be picked up from our store at 200 North Street, Southville, BS3 1JF. This option is available to choose at the checkout. Please just let us know when you would like to collect.


Standard UK shipping rate: £4.50 via Royal Mail (1-3 days)

We now have one flat shipping rate for all of our online chocolate orders. We send out via Royal Mail first class delivery, which should reach you within 1-3 days.


Voucher postage: £0.70 via Royal Mail (1-3 days)

We offer a cheaper postage rate for voucher purchases, which will be sent as a small letter via Royal Mail. These are sent out by first class delivery, so should reach you within 1-3 days.

Zara's Chocolates cannot accept resonsibility for a delay in the delivery of the items caused by the delivery service. Please be aware that at peak times e.g. Christmas, and during certain events, or adverse weather conditions, delays may occur.

A delivery is not classed as missing until 14 days have passed since the order. If you still have not received your order at the end of this period, please get in touch and we will endeavour to arrange a replacement.

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