Delivery Information

Every effort is made to process and dispatch all items ordered within 1-2 days of ordering.

Should there be any reason that may cause this to change, you will be notified as soon as possible.


Your items will be dispatched according to the delivery schedule selected and paid for. We can currently only deliver to UK Mainland addresses.

Free Collection Service

Free collection is available, and can be picked up from our store at 228 North Street, Southville, BS3 1JD. This option is available to choose at the checkout. Please just let us know when you would like to collect.


Standard UK shipping rate: £4 via Royal Mail (1-3 days)

We now have one flat shipping rate for all of our online chocolate orders. We send out via Royal Mail first class delivery, which should reach you within 1-3 days.


Voucher postage: £0.70 via Royal Mail (1-3 days)

We offer a cheaper postage rate for voucher purchases, which will be sent as a small letter via Royal Mail. These are sent out by first class delivery, so should reach you within 1-3 days.

Zara's Chocolates cannot accept resonsibility for a delay in the delivery of the items caused by the delivery service. Please be aware that at peak times e.g. Christmas, and during certain events, or adverse weather conditions, delays may occur.

A delivery is not classed as missing until 14 days have passed since the order. If you still have not received your order at the end of this period, please get in touch and we will endeavour to arrange a replacement.

200 North Street





Phone: 0117 9636956

Opening Hours:

Monday - Friday 10 - 6pm 

Saturday 10 - 5pm

Sunday - Closed

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