Delivery Information

Coronavirus Schedule Updates

We are making a few changes to our normal making and delivery schedule during the coronavirus outbreak, in order to reduce our social contact at this time. Here are a few steps we are taking to reduce the risk of contamination when purchasing our chocolates. ​

  • Social Distancing - We are currently operating with 2 people working in the premises at one time. Both will be keeping at least 2 metres distance, or separated by our glass kitchen wall, in order to reduce our social contact, and keep social distancing protocols.

  • Hand Deliveries are being made as distanced drops. We will drop, knock and then walk a safe distance away whilst waiting for you to collect your chocolates. We are taking actions to reduce cross contamination when delivering parcels, by not carrying parcels and knocking on doors with the same carrying hook gloved or gloved hand.

  • Royal Mail parcels are being sent using their Click & Drop service, and are being posted at parcel drop boxes, rather than requiring visits to the post office. *Please note that as we approach the summer, there may be delays in sending out any Royal Mail orders if we deem the weather too hot for sending chocolate. We will make every effort to get orders sent out as soon as we can.

  • We are a hand-made chocolate company, so whilst we take many precautions to keep a sanitary and clean environment, we do work in close contact with the chocolate, and our products. All products will have been made and packaged at least 2 days before delivery to you. Our chocolates will keep for a little while, so if you are worried, feel free to leave them aside for a few days to ensure even lower risks levels when opening the packages and consuming.

 

Free Click & Collect Service now available. Collect from our door hatch at 200 North Street, Southville, BS3 1JF. Collection times available: Monday 1-4pm, Friday 10-1pm, or Saturday 10-12pm & 1-3pm

Royal Mail deliveries will be sent out twice a week, unless hot weather causes us to delay our services. We understand the Royal Mail are experiencing delays with their postal services, due to high demand and reductions in staff. Please be aware that parcels may take slightly longer to arrive than normal at the moment.

£4.50 standard charge with *FREE delivery for orders over £40*

BS3 deliveries during the Coronavirus outbreak 

We will be making distanced drops on Tuesday 3-6pm each week. If you are likely to be out at work and unable to accept delivery, please let us know a safe place to leave the parcel. Or choose our new shop collection option.

£1.50 standard charge with *FREE delivery for orders over £15*

BS4 (Knowle side of Bath road), BS13, BS14 deliveries during the Coronavirus outbreak

We will be making distanced drops on Tuesday 3-6pm each week. If you are likely to be out at work and unable to accept delivery, please let us know a safe place to leave the parcel.

£2.99 standard charge with *FREE delivery for orders over £30*

BS1, BS2, BS4, BS5, BS6, BS7, BS8 & BS9 & Long Ashton deliveries during the Coronavirus outbreak

We will be making distanced drops on Wednesday 2-6pm each week. If you are likely to be out at work and unable to accept delivery, please let us know a safe place to leave the parcel.

£2.99 standard charge with *FREE delivery for orders over £30*

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Our Normal delivery schedule (not active at the moment)

Every effort is made to process and dispatch all items ordered within 1-2 days of ordering.

Should there be any reason that may cause this to change, you will be notified as soon as possible.

 

Your items will be dispatched according to the delivery schedule selected and paid for. We can currently only deliver to UK Mainland addresses.

Free Collection Service

Free collection is available, and can be picked up from our store at 200 North Street, Southville, BS3 1JF. This option is available to choose at the checkout. Please just let us know when you would like to collect.

 

Standard UK shipping rate: £4.50 via Royal Mail (1-3 days)

We now have one flat shipping rate for all of our online chocolate orders. We send out via Royal Mail first class delivery, which should reach you within 1-3 days.

 

Voucher postage: £0.70 via Royal Mail (1-3 days)

We offer a cheaper postage rate for voucher purchases, which will be sent as a small letter via Royal Mail. These are sent out by first class delivery, so should reach you within 1-3 days.



Zara's Chocolates cannot accept resonsibility for a delay in the delivery of the items caused by the delivery service. Please be aware that at peak times e.g. Christmas, and during certain events, or adverse weather conditions, delays may occur.



A delivery is not classed as missing until 14 days have passed since the order. If you still have not received your order at the end of this period, please get in touch and we will endeavour to arrange a replacement.

200 North Street

Southville

Bristol

BS3 1JF

 

Phone: 0117 9636956

The shop is closed at the moment, to help with social distancing. But we are open behind the scenes, and for online orders.

Opening Hours:

Monday - Friday 10 - 6pm 

Saturday 10 - 5pm

Sunday - Closed

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